Delyse Refund Policy

No Returns Policy

At Delyse, we strive to ensure the highest quality of products and customer satisfaction. Due to the nature of our business, we have a strict no-returns policy. This means that once a product has been purchased and shipped, it cannot be returned unless it meets the criteria outlined below.

Faulty or Broken Items

If you receive an item that is faulty or arrives broken, you are eligible for a refund or replacement. To process a refund or replacement, please follow these steps:

1. Contact Us: Notify us within 7 days of receiving the faulty or broken item by emailing delyseofficial@gmail.com with your order number and a description of the issue.

2. Provide Proof: Include clear photos of the faulty or broken item, showing the damage or defect.

3. Return Authorization: If your item is deemed faulty or broken, you will receive a return authorization from our customer service team. Please do not return items without prior authorization.

Shipping Responsibility

Once your order has been shipped, Delyse is no longer responsible for the package unless there is a shipping mistake on our end. This includes, but is not limited to:

• Incorrect shipping address provided by the customer

• Delays caused by the shipping carrier

• Lost or stolen packages after delivery

If there is a shipping mistake on our end (e.g., incorrect item shipped, wrong shipping address used), please contact us immediately at delyseofficial@gmail.com so we can rectify the issue promptly.

Contact Information

For any questions or concerns regarding our refund policy, please reach out to our customer service team at:

• Email: delyseofficial@gmail.com

We appreciate your understanding and thank you for shopping with Delyse.